Do you offer payment plans?
We require a non refundable 50% deposit at the beginning of each new project and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. In some cases we will require the total amount upfront, however this is strictly on a case by case bases. If the project is large and the cost is over $5,000 then once the deposit has been made the balance will be broken down into stages or phases to be paid after each phase is complete. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payment plans are not available on smaller packages, web hosting, and Social Media Services. Deposits are only refundable if the refund is requested before work begins.
How long have you been in business?
We have been in developing websites and successfully marketing clients online since 2001. Our management team has been in the web/internet industry for over 25 years and are considered authorities, experts in the industry.
What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checksand Money Orders.
Are your Web Design costs one time?
Yes, just a one time cost.
Do you have your own servers?
Yes. in fact we have a full rack of servers in our Data Center.
Do I have to host with you?
No, unlike other companies we don't make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don't have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.
Where are you located?
Our headquarters is in an excellent business location in Perrysburg, Ohio with teams located throughout the US.
When I call, will I be speaking to someone in the U.S.?
Yes, our phones ring here in the U.S. and all your queries are answered by professionals. You always work with Project Managers physically located in the United States.
Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.
How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.
Will you custom design our website for this price?
Absolutely, we do awesome custom web design.
Can you host our website and register our domain name?
Yes, we would love to. We charge a low $9.95 monthly fee for web hosting. Domain Names are $10/Year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.
Can I use my existing website address if I host with you?
Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
After you have designed our website, can we manage it ourselves easily?
Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you.
I live inCalifornia, you are in Perrysburg OH, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients in all 50 states, and even internationally.
Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom.
Do you offer Emergency After Hours Support?
We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?
INTERSTAR Media, LLC is a US company. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence. If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:
Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.
Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation-We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.
Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos for companies. We can also design brochures, business cards and all your stationary to go with your website.
Can you help us get listed in Search Engines?
We have a Web Marketing Service (Search Engine Optimization) for companies to help you list in Major Search Engines. For more details, please ask a Representative when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
What are your Business Hours?
We work 9:00 AM to 5:00 PM EST - Monday to Friday. For your convenience live chat is available for sales or support almost 24/7.
